Refund Policy – She Is Venus

At She Is Venus, we value our customers and want to ensure you have a smooth shopping experience. Please review our refund policy before making a purchase.

Refunds can only be issued under the following conditions:

• Your order is missing or never delivered.

• Your order arrived damaged.

To request a refund, please contact us within 7 business days of the delivery date. Requests made after this period will not be eligible for a refund.

No Exchanges or Returns

Due to sanitation and hygiene reasons, we do not accept exchanges or returns. All sales are final.

Signature Orders & Store Credit

• If you signed for your order upon delivery, you will not be eligible for a refund.

• Instead, we will issue a store credit for the value of your purchase.

Refund Processing Time

• Approved refunds may take 3-5 business days to be reflected in your account.

• Processing times vary depending on your bank’s policies. If you have concerns about your refund status, please contact your bank directly.

For any refund requests or concerns, feel free to reach out to our support team. Thank you for shopping with She Is Venus!