Customer Support Contact Policy – She Is Venus

At She Is Venus, we aim to address your concerns as efficiently as possible. Please review our contact policy below to ensure you reach the right channel for your specific needs:

For Urgent Matters (ASAP Concerns)

For issues that require immediate attention, such as:

• Order Address Change: If you need to update your shipping address before your order ships.

• Missing Order: If your order has not arrived within the expected timeframe.

• Damaged Items: If your package arrives damaged or you receive defective products.

Please use the Shopify Inbox for these urgent inquiries.

• Response Time: You can expect a reply within 3-8 hours during business hours.

For General Inquiries

For less urgent matters, please contact us via email at sheisvenus@sheisvenus.net. This channel is best for:

• Tracking Updates: Inquiries about the current status or location of your order.

• PR Requests: Questions or proposals related to public relations and collaborations.

• Product Information: Detailed questions regarding product specifications, availability, or other non-urgent details.

• Response Time: Please allow up to 24-48 business days for an email response.

We appreciate your understanding and patience. For the fastest resolution, always use Shopify Inbox for urgent issues and our email address for other inquiries. If you have any additional questions, do not hesitate to reach out through your preferred contact method.

Thank you for choosing She Is Venus!